Copyright: Copyright © 1998,  Canon Inc.


Settings Tab

On the Settings tab, set the following options:

• Printing Type: Regular or Photo-realistic

• Print Quality

• Customize button. For more information on the Customize dialog box, click Customizing the Print Quality Settings.

• Print With Black Ink Only checkbox

• Media Type

• Size. Selecting Custom… displays the Custom Paper Sizes dialog box.

• Orientation

• Feed Paper Manually checkbox

Choices selected are Testing illustrated in the Example box under the Settings Tab window. After selecting all settings, click OK to continue to the Print window.


Closes this dialog box and saves any changes you have made.


Closes this dialog box without saving any changes you have made.


Click this to display an overview of this dialog box.

For Help on an item, click the question mark at the top of the dialog box, and then click the item.


Setting Printer Options

1 In the Printer Driver's Properties dialog box, click the Settings tab.

2 On the Settings tab, set the following options:

• Printing Type: Regular or Photo-realistic

• Print Quality

• Customize button. Clicking Customize displays the Custom Settings dialog box.

• Print With Black Ink Only checkbox

• Media Type

• Size. Selecting Custom… displays the Custom Paper Sizes dialog box.

• Orientation

• Feed Paper Manually checkbox

Your choices are illustrated in the example diagram.

3 To apply your choices, click OK to close the dialog box or Apply to leave the box open. To cancel your choices and close the dialog box, click Cancel.


Select Regular printing for most printing needs. This setting does not use a Photo Color ink cartridge (BC-22e).


If you are printing photographs, select Photo-realistic to print photo images. This setting requires a Photo Color ink cartridge (BC-22e).


Select Draft, Standard, or High settings to determine quality and speed of the printout.

1. Draft mode offers a fast, economical, low-density printout in order to reduce printing time and ink consumption. Used with Plain Paper, Bubble Jet, Greeting Card and Other Paper media types only.

2. Standard mode is suitable for most printouts and for all media types. Standard is the default print quality setting.

3. High mode offers the best quality by compensating print speed time.


To define your own print quality, click the Customize button.


If you want to print with black ink only, select this option.


The diagram under Example shows how the selected options affect the appearance of the printed document.


Select a media type that matches the media on which you are printing.


Select the size of the media on which you are printing.


Select an orientation: Portrait to print with the short side of the paper at the top of the page or Landscape to print with the long side of the paper at the top of the page.


Selecting "Feed paper manually" allows the user to insert the paper/speciality media through the rear manual sheet feeder. The manual feeder is used for tabloid (11"x17"), thicker stock or other speciality paper. Unmark the "Feed paper manually" checkbox for paper to be fed automatically in the automatic paper feeder. Note that this checkbox is marked for all media sizes wider than the automatic sheet feeder.


Custom Settings Dialog Box

In the Custom Settings dialog box, set the following options:

• Resolution

• Halftoning Method

• Color Management Setting Auto, Photo/ICM (not available in Windows NT) or Chart/Graphic

• Select Gamma

• If the printing page is marking up the page on the output tray please use Wait until ink is dry before next print

To save your choices and close the dialog box, click OK. To cancel the choices, click Cancel. To return the option values to their defaults, click Restore Defaults.


Customizing the Print Quality Settings

1 To Customize the print quality, click the Settings tab in the Printer Driver's Properties dialog box.

2 Click Customize on the Settings tab.

3 In the Custom Settings dialog box, set the following options:

• Resolution

• Halftoning Method

• Color Management Setting:

• Color Management - Method of translating the monitor's on-screen colors (RGB) to the printer's output colors (CMYK).

• Color Management method includes Auto, Photo/ICM (not available in Windows NT) or Chart/Graphic

• Select Gamma

• If the printing page is marking up the page on the output tray please use Wait until ink is dry before next print

4 To save your choices and close the dialog box, click OK. To cancel the choices, click Cancel. To return the option values to their defaults, click Restore Defaults.


Select the Resolution to determine the quality of the printed document and the speed of printing. Choosing a higher resolution increases the print quality but slows the speed. The values available depend on the print mode, quality, and media type.


A technique of creating various colors and shades by using different sizes of dots and spaces.

Error Diffusion - Optimal for printing photographs and graphic images. Highest quality of all halftoning methods.

High Speed Error Diffusion (HSED) - Best setting appropriate for most printing. HSED prints faster than Error Diffusion with slightly less quality. HSED is also the default halftoning method.

Dither Pattern - Recommended for printing a solid area of color for charts and graphs.


Appropriate for all print modes and for printing combined text, graphics, illustrations, and photo printing.


Optimal setting for printing photo images.


Optimal setting for printing a solid area of color.


Adjusts the color processing to compensate for the monitor's display. Default Gamma Setting is 1.4. The lower the number, the brighter the printed image. Gamma Setting will be disabled when selecting Photo/ICM (not available in Windows NT) as ICM automatically compensates between the monitor and printing output.


Select this option to make the printer wait for the ink to dry before the printing page touches the paper on the output tray. The printer will automatically detect how much ink was printed on the previous page and determine how long to wait.


To return options to their default values, click Restore Defaults.


Troubleshooting Tab

Click the button on the Troubleshooting tab that most closely describes your problem. Help then appears enabling you to further define your problem and obtain a solution.

For application related problems, see Application Problems. For additional troubleshooting information, see Where to Find More Help.


To display copyright and version information about this driver, click About.


Custom Paper Sizes Dialog Box

On the Custom Paper Sizes dialog box, set the following options:

• Custom Paper Sizes

• Width

• Height

• Units

Your choices are reflected in the paper diagram. To save the width, height, and unit values and apply them to the selected custom paper size, click the Set button. To save the size you have defined and close the dialog, click OK. To cancel your definition, click Cancel.


Custom Paper Size Dialog Box
Custom Paper Sizes Dialog Box

1 To define a custom paper size, click the Settings tab in the Printer Driver's Properties dialog box.

2 Choose Custom… as the Size.

3 In the Custom Paper Sizes dialog box, set the following options:

• Custom Paper Sizes

• Width

• Height

• Units

4 Your choices are reflected in the paper diagram. To save the width, height, and unit values and apply them to the selected custom paper size, click the Set button. To save the size you have defined and close the dialog, click OK. To cancel your definition, click Cancel.


Select Custom 1 or Custom 2 for the paper size that you are defining.


Enter a number defining the paper width.


Enter a number defining the paper height.


Select the unit of measurement for the paper.


The paper diagram shows the paper size you have defined.


Click this button to save the width, height, and unit values and apply them to the selected custom paper size. The dialog remains open.


Maintenance Tab

Click the button on the Maintenance tab that describes the maintenance task you want to perform. For troubleshooting information, try the Troubleshooting tab or see Where to Find More Help.


Click this button to clean the print heads inside the printer.


Click this button to align the print heads inside the printer.


Click this button to calibrate the printer colors.


Click this button to initiate the power saving features of the printer.


Application Problems

This Help section contains information about using your Canon Bubble Jet printer with various Windows software application programs. Select the application for which you want information:

• Adobe Illustrator

• Corel Show

• Corel WordPerfect

• Corel WordPerfect Presentations

• Lotus AmiPro and WordPro

• Media Cybergenics Imager

• Micrografx Designer

• Microsoft Access

• Microsoft Excel

• Microsoft Paint

• Microsoft PowerPoint


Adobe Illustrator can only print a single copy of a document. Selecting multiple copies produces only one printed copy.


Corel Show can only print a single copy of a document. Selecting multiple copies produces only one printed copy.


In Corel WordPerfect 6.1, changing the Print Quality setting in the driver does not affect the printed output when the Document Setting is High Quality. This is a known application bug, which has been fixed in version 7.0. To solve this problem, upgrade to the latest version of the application.


In Corel WordPerfect Presentations 3.0, some custom paper sizes defined in the driver may not be accepted by the application. This is a known application bug, which has been fixed in version 7.0. To solve this problem, upgrade to the latest version of the application.


Lotus AmiPro and WordPro do not accept the paper size defined in the driver. You must specify the correct paper size in the application as well as the driver. In addition, be sure to set the margins in your document so that they correspond with the printable area of your printer. Otherwise, graphics that are very close to the edge of the page may be clipped.


When using Media Cybergenics Imager v2.01H, turn off the Use Printer's Halftone and Use Printer's Scaling checkboxes in the Print dialog box.


Micrografx Designer 3.1 can only print a single copy of a document. Selecting multiple copies produces only one printed copy.


If you have printing problems with Microsoft Access and your computer is using a Diamond video card and display driver, use an alternative video display driver, such as VGA or Super VGA.


Graphics within a spreadsheet may not print in the correct size in Microsoft Excel 5.0.

Some changes made in the Printer Setup dialog box are not reflected in the printed output. This is a known bug in the application, which has been fixed in Excel 7.0. To solve this problem, you must upgrade to version 7.0.


When using Microsoft Paint with a video driver that supports more than 256 colors, Paint may cause problems while printing. Select no higher than 256-color mode for your display driver when using Paint. Microsoft Paint can only print a single copy of a document.


When requesting multiple copies in Microsoft PowerPoint, only one copy will be printed if Collate Copies is not checked. To solve this problem, check the Collate Copies option or upgrade to a later version of PowerPoint.


Printing Envelopes

Each application requires a different procedure for printing envelopes. Select the application for which you want information:

• Corel WordPerfect 6.0

• Lotus AmiPro 3.0

• Microsoft Publisher 2.0

• Microsoft Word for Windows 6.0/6.0c

• Microsoft Works 3.0 for Windows

For information on general printing, see Printing a Document.


Corel WordPerfect 6.0

To print envelopes in WordPerfect 6.0, follow these steps:

1 Click on the Envelope Macro.

2 Select Create New Definition:

• Enter a Paper Name, such as "MyEnvelope."

• For Paper Type, select Envelope.

• For Paper Size, select #10 Env or DL Env.

• For Paper Location, select Autosheet Feeder.

• For Orientation, disable Rotated Fonts and enable Wide Form.

3 Click OK to close the Create New Definition dialog box.

4 Enter the Sender and Address information then click Print.

5 WordPerfect displays the message "Preparing document for printing" and a warning message that should be ignored.

The envelope now prints.


Lotus AmiPro 3.0

To print envelopes in AmiPro 3.0, follow these steps:

1 Click File/Print Envelope or select the Print Envelope icon.

2 Select the envelope size (#10 or DL).

3 Click Options and then Adjust.

4 Enter the offset values for the Right and Down margins.

5 Click OK three times to print the envelope.


Microsoft Publisher 2.0

Method 1

1 From Microsoft Publisher, select and run the Envelope Page Wizard design assistant. Select the options you want.

2 After the envelope is created, delete the text box that says TIPS FOR PRINTING YOUR ENVELOPES.

3 From the Edit menu, select All. Click Group to group the objects. Then choose Copy Objects.

4 From the File menu, choose New. In the dialog box, select Start from Scratch and Full Page. When prompted to save your changes, choose No.

5 In the new document, from the Edit menu, choose Paste Objects. Drag the group to a position 0.5 inches from the top of the page.

6 Place the envelope in the sheet feeder (face up and top down). Make sure the printer is on-line.

7 From the File Menu of Publisher, choose Page setup:

• Under Orientation, select Portrait.

• Under Paper, select Letter 8 1/2 x 11.

8 From the File menu, choose Print and click OK.

 Method 2

1 From the Settings tab of the printer driver, set Orientation to Portrait, Media Type to Envelope, and Paper Feed to Manual Feed.

2 Start Microsoft Publisher.

3 Select and run the Envelope Page Wizard design assistant.

4 From the Envelope Page Wizard, select the options you want.

IMPORTANT: Do not choose Print Setup from the File menu or from the Page Setup. If you do, the printer driver resets Orientation to Landscape and does not allow you to change it back. If this happens, you must run the Page Wizard again.

5 Place the envelope in the sheet feeder (face up and top down) and make sure the printer is on-line.

6 From the File menu, choose Print and then click OK.


Microsoft Word for Windows 6.0/6.0c

To print envelopes in Word for Windows 6.0 through 6.0c, follow these steps:

1 Select Envelopes and Labels from the Tools menu.

2 Click Feed.

3 From the Feed Method group, select the first envelope from the left.

4 Click OK.

5 Click Print.


Microsoft Works 3.0 for Windows

To print envelopes in Works 3.0 for Windows, follow these steps:

1 Select Tools.

2 Select Envelopes and Labels.

3 Select Create Envelope.

4 From the File menu, select Page Setup.

5 Click on Source, Size and Orientation.

6 Click on Reset.

7 Change the Paper Source to Auto Sheet Feeder.

8 Change the Paper Size to #10 or DL envelope.

9 Change the Orientation to "Portrait."

10 Click OK.


Printing a Document

Before printing a document or graphic, confirm that your Canon printer is correctly connected to your computer, and that it is turned on. Be sure that the correct printer port is selected in the Details tab of the printer driver Properties dialog and that the printer has an adequate supply of paper and ink. If you have any questions, refer to the user manual for the printer.

For information on printing envelopes, see Printing Envelopes.

To print a document:

1 Open the document in the application from which to print.

2 Set up the printer driver using the appropriate command in your application's File menu or the Printers -> Printer Properties dialog box.

Some applications have a Page Setup command in the File menu. If available, this command may allow you to specify special page margins, headers, footers and orientation.

3 Choose to Print from the File menu, and the Print dialog box appears. Set the number of copies, the page range that you want to print, and scaling percentage (if the application includes this feature).

You can allow your Canon printer to control the print resolution (if the application includes this feature), to obtain accurate scaling of your graphic or document. If the Use Printer Resolution option appears in the Print dialog box, you may enable this option by clicking on its checkbox.

4 Click OK to begin printing. While the document is sent to the spooler, a status message usually appears. This message disappears when printing is complete, or when the print job has been turned over to the spooler.


Where to Find More Help

If you cannot solve a problem using the Troubleshooting tab and the user manual, contact your Canon office. Select a country for contact information:

United States

Australia

Austria

Belgium

Canada

China

Denmark

Finland

France

Germany

Hong Kong

India and other Southeast Asian countries

Indonesia

Italy

Korea

Malaysia

The Netherlands

New Zealand

Norway

Philippines

Singapore

Spain

Sweden

Switzerland

Taiwan

Thailand

United Kingdom


United States

Canon Computer Systems, Inc.
2995 Redhill Ave.
Costa Mesa, CA 92628-5048
U.S.A.
TEL: (800) 423-2366
FAX: (714) 438-3099

Web page: http://www.ccsi.canon.com/care


Philippines

Canon Marketing Philippines Inc.
Marvin Plaza Building
2153 Don Chino Roces Ave
Makati City
Tel: 632-812-6047, 632-812-6285
Fax: 632-812-0067


Canada

Canon Canada Inc.
6390 Dixie Road
Mississauga, Ontario, L5T 1P7, Canada
Help Desk at 1-800-263-1121


Australia

Canon Australia Pty Ltd.
1 Thomas Holt Drive
North Ryde, Sydney,
N.S.W. 2113, Australia
02-9805-2864

Web page: http://www.canon.com.au


New Zealand

Canon New Zealand Ltd.
Fred Thomas Drive, Takapuna
P.O. Box 33-336
Auckland, New Zealand
TEL: 0900-522666

Web page: http://www.canon.com.au


United Kingdom

CANON (UK) LTD
For technical support, please contact the Canon Help desk:

P.O. Box 431, Wallington, Sutton, Surrey, SM6 0XU
TEL: (0990) 143723 (Calls may be recorded)
FAX: (0990) 143340
BBS: (0990) 143350

For sales enquiries, please call on (0121) 666-6262


Singapore

Canon Marketing Services Pte. Ltd.
2 Alexandra Road, #04-01A
Delta House
Singapore 159919
TEL: 65-273-5311
FAX: 65-273-3317

Web page: http://www.canon.com.sg/cms


Malaysia

Canon Marketing (Malaysia) Sdn. Bhd.
13A, Jalan 219, 46100 Petaling Jaya
Selangor Darul Ehsan
Malaysia
TEL: 603-7577210
FAX: 603-7570948

Web page: http://www.canon.com.sg


Indonesia

Datascrip Systems for Business P.T.
JI. Angkasa 18
Jakarta 10610
Indonesia
TEL: 62-21-4247121
FAX: 62-21-4250353

Web page: http://www.canon.com.sg


Thailand

Canon Marketing (Thailand) Co. Ltd.
2nd Floor Indosuez House
152 Wireless Road
Bangkok 10330
Thailand
TEL: 66-2-6514000
FAX: 66-2-6514095

Web page: http://www.canon.com.sg


Korea

Lotte Canon Co., Ltd.
Headquarters:
Taehwa Bldg. #996-15
Daech-3 Dong Kangnam-Ku, Seoul, Korea
TEL: 02-3450-0700
FAX: 02-558-4365

Customer Information Center:
TEL: 02-562-9133
FAX: 02-3450-0788

Clover Service:
TEL: 080-987-8585


India and other Southeast Asian countries

Canon Singapore Pte. Ltd.
79 Anson Road, #09-01
Singapore 079906
TEL: 65-5324400
FAX: 65-2217577

Web page: http://www.canon.com.sg


Hong Kong, Taiwan, and China

Canon Hongkong Company Ltd.
10/F., Lippo Sun Plaza, 28 Canton Road,
Tsimshatsui, Kowloon, Hong Kong
TEL : 852-2739-0802
FAX : 852-2739-6428


France

CANON FRANCE S.A.
Centre d'Affaires Paris-Nord
93154 Le Blanc-Mesnil Cedex, France
Standard: (1) 49 39 25 25
Hot Line: (1) 49 39 28 90
Télécopie: (1) 49 39 25 50

Web page: http://www.canon.fr


Germany

CANON DEUTSCHLAND GmbH
Postfach 528, 47705 Krefeld, Germany
Tel: 02151/345-0
Fax: 02151/345-102

Canon Hotline Service
Customer Support: 02151/349-555
Info-Desk: 02151/349-566
Mailbox: 02151/349-577
Fax-No.: 02151/349-588


Italy

CANON ITALIA S.p.A.
Palazzo L, Strada 6, 20089 Milanofiori - Rozzano (MI), Italy
Tel: 02/8248.1
Fax: 02/8248.4604
Pronto Canon: 02/8249.2000
BBS: 02/8249.2099

Web page: http://www.canon.it


Belgium

CANON BENELUX BELGIUM N.V./S.A.
Bessenveldstraat 7, 1831 Diegem, Belgium


The Netherlands

CANON BENELUX N.V.
Neptunusstraat 1, 2132 JA Hoofddorp, The Netherlands


Spain

CANON ESPAÑA S.A
C/Joaquin Costa, 41, 28002 Madrid, Spain
Tel: (91) 538 47 87 & (91) 538 47 88


Norway

CANON NORGE A.S.
Hallagerbakken 110, Postboks 33, Holmlia, 1210 Oslo 12, Norway
Tlf. 2262 9321
Fax. 2262 0615
E-mail: helpdesk@canon.no


Finland

CANON OY AB
Kornetintie 3, 00380 Helsinki, Finland
Puhelin: 010 54420
Fax 010 544 4571
Help Desk 0600 0 22606 (maksu 14,80 mk/min)
Sähkvposti helpdesk@canon.fi

Web page: http://www.canon.fi


Switzerland

CANON (SCHWEIZ) AG
Industriestrasse 12, 8305 Dietlikon, Switzerland
Tel. 01-835-6161
Fax 01-835-6885
Hotline 157 30 20
Mailbox 01-833-6278
Fax Mailbox 01-835 6342

Web page: http://www.canon.ch


Sweden

CANON SVENSKA AB
Stensäravägen 13, S-127 88, Skäholmen, Sweden


Austria

CANON GMBH
Zetschegasse 11, 1232 Wien, Austria


Denmark

BRUHN A.S.
Vasekær 12, DK-2730 Herlev, Denmark
Hotline: 44 88 26 66

Web page: http://www.canon.dk


Click this button to find solutions to poor print quality.


Click this button to find solutions to pages with no printing.


Click this button to find solutions to a beeping printer.


Click this button to find solutions to paper that does not feed properly.


Click this button to find solutions to a printer that does not turn on.


Click this button to find solutions to flashing printer lights.


Print quality is poor

What is the problem?

• Fonts in the file do not print as smoothly rounded characters or fonts print too small.

• Large gaps appear between the text and graphics, or some text characters are missing.

• You have specified color printing, but the document only prints in shades of gray.

• Text and graphics in the center of the document are jagged or blurred when you use two BJ cartridges.


Bit-mapped fonts designed for dot-matrix printers will not print as smoothly rounded characters when used with high-resolution printers such as your Canon Bubble Jet printer. Make sure that you are using a TrueType font or that you have installed an outline font manager, such as Adobe Type Manager or Bitstream Facelift.


Your system’s display driver is not correctly configured. Make sure this driver is configured for VGA or Super VGA mode. If the display driver is anything other than VGA or Super VGA, contact the video card manufacturer and request an updated display driver.


If a black BJ cartridge is installed, your Canon printer cannot print using colors. You must install a color BJ cartridge for printing color images on your printer.


The print heads are misaligned. Align the print heads through the Maintenance tab.


Nothing is printed on the page

What is the problem?

• The printer does not print at all.

• The print head moves but nothing prints on the page.

• "Low Memory" is displayed when you try to print.

• The printer waits to print after the application indicates that printing is completed.

• The printer is connected to a remote computer on a network when you have a problem printing the file.

• A Windows application will not allow you to print from the File menu.


A BJ Cartridge is not installed. You must install at least one BJ Cartridge in Holder 1.

Printer connections are loose. Make sure the printer is plugged in, powered on and properly connected to your computer system.

The printer has not been correctly set up. Review the printer configuration and setup to verify that everything is set correctly as explained in the user manual.


Protective material is blocking the flow of ink. Make sure that the orange protective tape is removed from the nozzle area of the BJ cartridge.

The cartridge may be out of ink. Replace it with a new BJ cartridge.

The print head may be clogged or dirty. Clean the print heads by using the Maintenance tab.


Too many open applications are using up the memory on your computer. Close some applications or exit from Windows, and then restart Windows.


This is a normal operation when you have enabled spooling. To allow printing to begin immediately, you can disable spooling through the printer driver Properties dialog. If you do so, however, you will not be able to use your application until printing is completed.


Your software is not correctly configured. Make sure that all of your software is correctly configured. Refer to the user manuals supplied with your networking software for further information.


The printer driver may not be installed. Reinstall the driver.


Printer is beeping

How many times is it beeping?

• Two

• Three

• Four

• Five

• Six

• Seven


The printer is performing an action such as cleaning. Wait for the action to finish.


Paper is jammed. Clear the printer and press the Resume button to resume printing.

The printer is out of paper. Place a stack of paper in the feeder to resume printing.


The BJ cartridge installed in Holder 1 is not working. Replace the cartridge.


The BJ cartridge installed in Holder 2 is not working. Replace the cartridge.


The ink head is too hot. Press the Power button to turn the printer off. Wait a few minutes for the ink head to cool before turning on the printer and resuming printing.


The waste ink tank is full. You can press the Resume button to ignore the warning and continue printing. However, you will eventually be unable to print and will need to contact Canon as explained in Where to Find More Help.


A hardware problem exists. Press the Power button to turn off the printer and contact Canon as explained in Where to Find More Help.


Paper is not being fed properly into the printer

What is the problem?

• Paper will not load.

• Envelopes will not load.

• Multiple sheets load.

• Paper jams or does not eject.

• Paper or other media do not feed straight.


Make sure the paper is not curled or bent.

Reduce the number of sheets in the sheet feeder.

Check your printer user manual to make sure you are using the correct type, size, or weight of paper supported by your printer. Check the Settings tab in the printer driver to make sure the paper settings are correct.


The envelopes may not be loaded correctly or there are too many. Make sure the envelopes are loaded correctly. You can load up to 15 envelopes.

Envelopes may not match the specifications for this printer. Make sure you are using either US Commercial number 10 or European DL envelopes.

If a stack of envelopes will not feed properly even after you try to remove curling, load them one at a time into the feeder or try using manual feed.


The sheets may be stuck together. Remove the sheets from the feeder and fan them to remove static electricity.

Make sure all the sheets in the stack are of the same size.


If the paper often jams, the type of paper you are using may be causing a problem. Check your printer user manual to make sure the paper you are using is compatible with the printer. Do not load too many sheets into the feeder. Try fanning the stack of paper before stacking it in the sheet feeder to keep the sheets of paper from sticking together.

If the paper does not eject after printing, your software application may not be telling the printer to eject the paper after printing. Press the Resume button once to eject the paper.


The stack of paper may be loaded incorrectly into the sheet feeder. Remove the stack of paper from the sheet feeder and reload it. The paper should rest snugly against the right edge of the sheet feeder, and the paper guide should be properly adjusted.

Envelopes may be incorrectly loaded. Make sure envelopes are loaded in the sheet feeder head first.

The room temperature or humidity may be too high. Make sure that your printer is operating within the correct temperature and humidity described in the user manual.


The printer does not turn on

The printer connections may be loose.

• Make sure the power supply is connected securely to the rear of the printer.

• Make sure the power cord is securely connected to the electrical outlet.

• Check the electrical outlet. Try unplugging the power cord from the wall and plugging it into a different outlet.

• The printer may be turned off. Make sure you pressed the Power button to turn on the printer.


Printer lights are flashing

Which lights are flashing?

• The green light is flashing.

• The orange light is flashing.


The printer is performing an action such as receiving data, cleaning the print head, or printing. Wait for the action to finish.


After seven beeps, press the Resume button and then press the Power button to turn the printer off. After a few seconds, turn the printer on again and resume printing. If the flashing persists, contact Canon as explained in Where to Find More Help.